FAQS

Looking for some answers? This is the starting place.

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Hosting

Frequently Asked Questions

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Domain

Frequently Asked Questions

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Email Hosting

Frequently Asked Questions

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Security

Frequently Asked Questions

Hosting Frequently Asked Questions

We've compiled a list of answers to common questions.

What a relief to know that it doesn’t matter what computer operating system you are using. You can use our hosting whether your computer’s operating system is Windows, Linux, Mac or other. Your hosting account’s operating system is NOT dependent on your computer’s operating system.

Yes, actually there is. You can find it in our Knowledgebase. But the good news is that we can trasfer your website for free and in the Knowledgebase you can see the steps and how to apply for it.

Do you still have a question about our web hosting services? You can anytime visit our Contact page for assistance. We are happy to serve!

After contacting our HostBoscus support team, you will experience the quality of support we offer.

Are you a user who prefers to find answers to your own website hosting questions? We have a Knowledgebase loaded with answers to the most commonly asked questions (and not so common questions) by our customers. We’ve also spent countless hours loading our knowledgebase with helpful, How To guides complete with screenshots and images to help you along the way. Truly, it’s going to be a invaluable resource for you!

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Domain Frequently Asked Questions

We've compiled a list of answers to common questions.

Let’s find out together! To check if a domain name is still available we can search, here, enter your desired domain name in the search box and click “Search” to find out its availability and the amount it’ll cost to register the domain.

Our domain search tool also helps you check out other available domain name extensions or variations that are available, such as yourwebsite.net or yourwebsite.org.

Buying a domain name begins with our domain name search tool here. Once you find an available domain name, you can register it with us by filling the Domain Registration Form, purchase it, and ensure it’s pointed to your hosting account.

To put it simply: loud and clear yes!!!

To put it a little less simply: When your domain is registered, you’re required to maintain a publicly viewable WHOIS database that displays all your contact details — including home address and phone number. This puts you at risk of spam and identity theft (oh boy).

Luckily, you can keep your info hidden from the public eye by opting to use HostBoscus’ Domain Privacy Protection. Interested parties will still be able to contact you if they so please, but your identity will remain anonymous.

HostBosus sells the following top level domain (TLD) extensions: .com, .eu, .nl, .club, .co, .hotel, .us, .website, .org, .net, .store, .press, .me, .blog, .biz, .info, .host, .online, .site, and .tech.

If you’re looking for something a bit more exotic, we suggest visiting our partner Domain.com

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Email Hosting Frequently Asked Questions

We've compiled a list of answers to common questions.

Your email can be accessed through free webmail software found in your web hosting control panel, cPanel. We offer simple to use webmail solutions including Horde and RoundCube. Do you prefer to use your favorite email client? Great! Just follow our comprehensive IMAP and POP3 email setup instructions to get your email accounts set up in your email client!

POP and IMAP are email protocols that you can use whenever you are setting up your email on an email program like, Outlook, MacMail, etc. This article will help you decide which protocol for your needs. For more details you can check our Knowledgebase.

Along with all the other free resources included with your email account, we also offer SpamAssassin protection with your account. SpamAssassin is an automated solution that allows you to set a custom spam filtering score of 1-10. The higher you set this filtering score, the more strict your email spam filtering will be. You can also choose specific email addresses that you would like to block from sending to you.

SiteLock Frequently Asked Questions

We've compiled a list of answers to common questions.

SiteLock is a service that performs daily scans of a website to identify vulnerabilities and protect against threats like viruses, cross-site scripting, SQL injection and even email blacklisting.

The SiteLock™ Trust Seal provides customer confidence and increases your sales and conversions.

SiteLock performs a Deep 360 Scan that encompasses:

  • Reputation monitoring: ensures the reputation of the website is intact and communication to visitors and customers is uninterrupted.
  • Malware blacklist: monitors search engine and proprietary malware lists to make sure the site is not blocked by search engines and browsers.
  • Spam blacklist: ensures that e-mails reach customers’ inbox (not their Spam folder), SiteLock verifies e-mail addresses, domains, and email servers against lists used by popular email tools to identify spam.
  • SSL Verification: ensures users do not see a certificate warning or error when visiting your site.
  • Network security: validates the security of the network by making sure there is no opportunity for hackers to access the server.
  • Drive-by-downloads: scans the website to ensure visitors are not being infected with viruses often placed on websites by hackers.
  • Customer data protection (SQL & XSS): performs forward- and backward-looking scans to make sure current and future visitor/customer data on the site is secure.
  • Application security: verifies that any 3rd-party applications installed on your website are secure and up-to-date.
  • Business Verification: certifies the validity of the business and provides a certification badge to display to website visitors to let them know the business or website is legitimate.
  • Domain ownership: ensures that the domain owner is in control of the website domain.
  • Postal Address: verifies that the site owner can receive and respond to postal mail, such as customer payments or inquiries.
  • Phone Verification: ensures that there is a phone number where customers can report issues or request additional products or services.

SiteLock is a subscription service which is billed for in advance and available in one-year terms.

The list of emails that are sent come from servers -support@sitelock.com, customerservice@sitelock.com and sales@sitelock.com. You may want to whitelist these email addresses.

SiteLock will inform the site owner by email, and with an alert in the SiteLock Dashboard. The report will provide complete information about the issue that is found along with help to remove it.

Site visitors will not be alerted to any problem. The SiteLock seal will simply continue to display the date of the last good scan of the website site. If the site owner fails to rectify the problem, within a few days SiteLock will remove the seal from the site and replace it with a single pixel transparent image. At no point will SiteLock display any indication to visitors that a website has failed a scan.

No. SiteLock scans won’t impact the performance of a website. The SiteLock seal has no impact on load times.

The Virus scanner works by pulling the files from our daily scans and comparing them to an industry-leading database of virus signatures to determine if there is any match between your site and known malicious code. Because this is an intensive process and it is important to avoid an impact to your website’s performance, the scan is done on a rolling basis, downloading a piece of your site each day. For most sites, this process completes within 30 days.

Users simply include the JavaScript snippet that SiteLock provides in the footer area of their site or template.

The Site Lock product will be active once the user has paid for and configured the service, by entering the required account information

  • A welcome email is sent out from SiteLock – The email contains instructions for installing the SiteLock certificate on their website
    – This is an automated call that informs the customer of the 4 digit pin for their account
    – The customer must log in to their dashboard and enter the code for verification to be completed
    – If a client does not answer, they can request another call in their dashboard
  • A scan of the clients website will take place within 24 hours
    – Scans run late at night so typically by midnight, their site will have been scanned
    – If vulnerabilities are found, the client will be notified via email and message alert within their dashboard

When the scan has been completed, the client can add the SiteLock seal to their website.

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